Information We Collect
Personal information ITIM collects about you will depend on how you use our website.

Registration
In order to use many features of itim.com.au, you must first complete a registration form. When you register to use our site, ITIM may ask you to provide your name, organisation, e-mail address, and other information. We use that information to provide you with a more personalised online experience and to process orders, as well as to keep track of what topics are of interest to you. We also use the information to determine whether you are a subscriber, or a Client or an authorised employee of a Client. You may also be requested to provide additional optional information about your occupation and certain relevant interests. While not required, we encourage you to provide this information so we can provide a more personalised experience for you on our site.

Ordering
If you order a ITIM product or service from us, or register for an event, we will request additional information on our order form. This includes contact information (such as name, address and contact telephone numbers). This information is used for billing and confirmation purposes, to fulfill your order or complete your event registration. If we have trouble processing an order or registration, this contact information is also used to get in touch with you.

Request for more Information and Contact Us Forms
Should you complete and submit any of the Forms to provide you with more information on our goods and services ITIM will collect the information it contains to meet the required requests. Should you not submit your application, any information which you had entered is automatically deleted. We also use customer contact information from emails or other contacts to send information about our company. The customer's contact information is also used to contact the visitor when necessary.

Surveys
We may conduct online surveys occasionally. For example, you may see a pop-up window within our Web site, offering you the opportunity of participating in a survey. These surveys are totally voluntary and you may easily choose not to participate.

E-newsletters and alerts – Special offers and information
If you register to receive e-newsletters or alerts from itim.com.au you will be asked to provide your e-mail address and the topics in which you are interested. Other information may also be necessary depending on the type of e-newsletter or alert requested. This information is used solely to enable us to provide the requested newsletters and alerts to you.
Opt out Option: Out of respect for the privacy of our users we present the option to not receive some or all of these types of communications. Simply reply to any of the emails and type "remove me from this list" in the subject line of your email.

Site and service updates E-newsletters and alerts
If you are an ITIM Client, we may also send you site and service announcement updates. You are not able to un-subscribe from service announcements, which contain important information about the service.

Sharing and Disclosure of Information
ITIM is not in the business of selling personally identifiable information to others. ITIM may, however, share or disclose information you provide us to other companies and people under the following circumstances:

Agents and Service Providers: We sometimes employ or contract with other companies and individuals to perform functions on our behalf, such as supporting our systems infrastructure or processing of online payments. They have access to only such information about Users as is needed to perform such services in accordance with their contract with us, and must not use any of this information for other purposes.

Legal Matters: ITIM has the right to disclose any personal information about you or your use of the Service, or any other information that you submit without your prior permission if ITIM has a good faith belief that such action is necessary to: protect and defend the rights, property, or safety of ITIM, clients, or suppliers, other users of this Site, or the public; or respond to claims that any content violates the rights of third parties.
We may also disclose information as we deem necessary to satisfy any applicable law, regulation, legal process, or governmental request.

Your Instructions: We may share any information you submit on or to the Site when we have your consent to do so or when we need to share it to provide the information or service you have requested.

ITIM does aggregate personally identifiable information and may disclose aggregated information to third parties for marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to identify you.

Cookies
We employ cookie technology to help visitors and subscribers move faster through our site. A cookie is a small piece of computer code, stored on your hard drive or temporarily in your computer's memory, which enables Web servers to "identify" visitors. When you sign on to our Web site or take advantage of several key features, we may pass cookies to your computer. Each time you initiate a session on itim.com.au, the site sets the cookie in order to identify you and determine your access privileges. Cookies do not store any of the information that you have provided to the site. They are simply identifiers.
You have the ability to delete cookie files from your hard drive at any time. However, you should know that cookies may be necessary to provide you with access to much of the content and features of itim.com.au. We use cookie technology to enable registered users to move quickly and securely through access-controlled areas of the site. Cookie technology also enables registered users to take advantage of certain useful features on the site including "remember my password".