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Understanding
Our Clients
We value our clients' opinion about what is important to them and
about how we can improve on every fact of our services.
So we are delighted when CEO's, general managers and managers of plants,
sites, finance, HR and OH&S Australia-wide tell us that our performance
more than matches their expectations.
In fact over 90% of our clients told us that they were satisfied or
highly satisfied with our overall services. And especially in what
they assessed as being the most important seven service attributes:
| 1. |
Confidentiality |
| 2. |
Attentiveness |
| 3. |
Reliability |
| 4. |
Competency |
| 5. |
Availability |
| 6. |
Responsiveness |
| 7. |
Understanding |
And that's just seven of the twenty-nine service attributes in which
our clients assessed our performance to be more than satisfactory
in this Client Survey.
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The
Future
Our clients tell us that they want us to be attentive, reliable,
competent, impartial and offering a variety and selection of
services enterprise-wide. They want us to be capable of reading
and responding to individual and organisational needs, supported
by a range of professional roles.
Online Services
We are online so that our clients have greater capability, speed
and lower costs, along with constant improvement in working
with us.
ITIM's ePortal allows our clients to access their accounts, contracts,
contacts, email us on any matter and alert us to a problem that needs fixing.
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