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A
Commitment in Care
Care of people and concern for the best interests of our clients has
been ITIM’s way for 47 years. For us, the dignity of each
individual and the humanity of the organisation go hand in hand.
From the everyday needs and problems of an employee or a family member,
to a disruptive and destructive dispute, to the largest organisational
and community tragedies, we help our clients align their concerns
for their people with the priorities of their business.
We care about:
| 1. |
Our clients’ desire for outcomes
and their perspective on our performance. |
| 2. |
Building trust and good relationships
with people, working impartially, inclusively and confidentially. |
| 3. |
Our clients’ wanting integrity
and quality in every aspect of our service. |
| 4. |
Keeping issues of consequence before
our clients so that they can take appropriate and timely action. |
| 5. |
Our clients’ opinion through consultations
and surveys. |
| 6. |
Researching new developments in procedures
and legislation, and keeping our clients across these developments. |
| 7. |
Our clients resolving their problems
early, before they escalate and get out of hand. |
| 8. |
Working with our clients to reduce risk,
and to keep people safe and their morale positive; to maintain
productivity and to prevent disruption to work; to keep costs
low and satisfaction high; and to be able to handle incidents
enterprise-wide from everyday problems at work, to a contagious
conflict, to the most major and unexpected disasters. |
When people who make up your work community feel a sense of shared
values and enjoy a safe, positive and productive work environment,
their commitment and motivation grows.
Our research indicates, and our clients tell us, that people become
more innovative, resilient under pressure and are prepared to go the
extra mile in getting a job well done.
A workforce like this puts you in touch with the expectations of your
customers.
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Values
Our clients tell us they value:
| 1. |
The dignity and respect
we have for each person. |
| 2. |
Their people being accepted
by us without discrimination. |
| 3. |
That we consult and
collaborate with them on all our activities. |
| 4. |
Our creative and innovative
approaches to human issues. |
| 5. |
The consistency we evidence
between what we believe, do and achieve for them. |
| 6. |
Our effecting personal
and systemic transformational change. |
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