Intervention > EAP On-site support


What is Employee Assistance Program (EAP) On-site?
Employers today understand that if staff members are positive and confident about their jobs and lives, then their work performance and overall wellbeing will be higher. EAP On Site is a proactive intervention approach taken by an organisation committed to creating safe, positive productive workplaces.

An EAP On-Site initiative taken by employers provides staff and the organisation with skilled on site practitioners who actively assist personnel at all levels of the organisation with strategies to assist them to find ways to resolve their problem/s and more forward better managing the issues that concern them. EAP on-site support is confidential and voluntary.

How does EAP On-site Work?
This service provides the capacity for an organization to access ongoing landscape and organisational analysis, strategic counselling, manager assistance and support and
proactive conflict resolution. Counselling is part of the support offered in addition to quarterly reports on the organizational landscape and critical issues in the organization
empowering supervisors, managers, HR, OHS and CEOs to proactively address arising organizational issues. The onsite support counsellor or consultant is skilled in strategic solution focused counselling and supporting personnel with issues impacting on work performance and productivity. The consultant/counsellor is also skilled in supervisor and manager support and assistance.

EAP Onsite support gives the organisation immediate rapid access when required to all other ITIM specialised services such as policy development and implementation consultation, cutting edge materials on critical OHS and HR initiatives impacting on their workforce, specialised research services, formal mediation and referrals for entrenched issues with specialist consultants, web portal access to reports, research and financial accounts if requested, training and development services and benchmarking against other similar industry fields.

Is EAP On-site for You?
EAP On-Site Support Services are suitable for any organisation that is committed to proactive ongoing support of their personnel.

Talking with an ITIM consultant or counsellor can help employees to identify and resolve issues that may be causing them difficulty in the workplace. It is possible they may be feeling stressed or overwhelmed with work pressures or personal commitments and sometimes it is hard to know what to do or who they can talk with, particularly about concerns they would like to keep private.

ITIM on-site consultants/counsellors say personnel discuss with them:
• workplace conflict
• managing teams effectively
• managing heavy workloads
• problem solving
• coping with change
• stress
• anger
• motivation and self-esteem
• down-sizing and redundancies
• workplace bullying, harassment and abuse
• dealing with a crisis
• career transitions
• emotional difficulties
• relationship and family problems
• gambling, drug, alcohol and other addictions
• depression, anxiety and phobias
• grief, bereavement and loss
• suicide
• family conflict
• pain management,
and many other issue that is affecting work performance.

What are the Benefits of On-site EAPs?
Benefits for employers include:
• awareness that staff have quick and easy access to an on-site consultant or counsellor
• know an on-site consultant /counsellor is promptly available in the event of a crisis occurring
• knowing a professional consultant/counsellor is providing proactive interventions before staff issues become problematic
• having an independent professional on site who can deliver workplace training to staff, at all levels, and which meet the requirements and needs of people in the workplace if required
• having a consultant/counsellor who is dedicated to the organisation and aware and able to convey/reinforce management directives during interactions with staff
• having a knowledge that there are no hidden or unexpected charges
• being assured of continuity of service
• having improved workplace relations
• being seen as an employer of choice
• being more likely to be meeting Occupational Health and Safety regulations
• knowing someone is assisting the organisation to minimisation their risk leading to cost savings – less costs associated with recruiting and inducting staff, accidents and injuries, mistakes, absenteeism, shutdowns, work cover premiums, litigation and poor performance

Benefits for employees have been found by studies that show employees who have access to onsite support services report improvements in:
• morale
• mental and physical wellbeing
• motivation and commitment to the workplace
• attendance at work
• perceived quality of life at work and home
• ability to cope with problems and difficulties that led them to seek counselling
• capacity to apply skills learnt during counselling in other areas of their lives
• ability to manage work-related stress
• develop new ways of dealing with problems
• see difficulties more objectively
• express feelings and come to terms with new or past experiences
• change unwanted feelings
• build self esteem
• take control of life
• become more assertive
• communicate more effectively
• set realistic goals
• develop a positive outlook and a healthier lifestyle.

Why Choose ITIM?
• ITIM has been providing specialist on-site EAP services for over 40 years
• ITIM is the Australian leader in the provision of flexible and professional on-site services
• ITIM’s on-site counsellors are part of a national network of consultants /counsellors
• All ITIM on-site consultants and counsellors are qualified professionals with many years’ experience in their specialty areas. These include psychology, social work, training , HR , counselling, organisational design, economics, sociology, pastoral care, and ethics.
• ITIM’s on-site counsellors provide unbiased solution focused strategies and ideas to help people deal with their problems.
• All on-site counsellors belong to their respective professional associations.
• ITIM is a Level One Member of the Employee Assistance Professionals Association of Australia Inc.